PRIVACY POLICY AND DATA PROTECTION 
 
Your Personal Information 
 
This Privacy Policy and Data Protection Statement is in relation to your provided information over this website/Internet banking/ Mobile app/ WhatsApp. Silkbank encourages its customers and visitors of this website/Internet banking/ Mobile app/ WhatsApp to regularly review this document and go through and understand the term and conditions laid in it. Silkbank understands the importance of privacy and security / confidentiality of your personal information. 
 
Your provided information will be used to provide operational support and products / services that you requested on this site/app. Further, we may use this information to update our records, advice you products that match with your financial needs or that may interest you, and manage regulatory requirements or that of law enforcing bodies. 

We do not disclose any Information about our customers, former customers, or website visitors to anyone, except as permitted or required by law. We do not sell any of your personal information. Other than to those individuals and entities listed below your details will not be revealed by Silkbank to any external body, unless Silkbank has your permission, or is under either a legal obligation or any other duty to do so. For the purposes detailed above, your information may be disclosed to: 

•  any regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over Silkbank; 
•  any agent, contractor or third party service provider, professional adviser or any other person under a duty of confidentiality to Silkbank; 
• credit reference agencies and, in the event of default, debt collection agencies; 
•  any financial institution with which Silkbank has or proposes to have dealings. 

 
Silkbank will emphasize on the parties to whom your details are transferred to treat your information securely and confidentially. Silkbank to its best effort basis also confirms its intention to fully meet any internationally recognised standards of personal data privacy protection and to comply with applicable data protection and privacy laws. However, we cannot guarantee about complete security of the information maintained, submitted or transferred from our system. In order to perform your instructions we may have to transfer your information at times and by providing details to Silkbank via this website /app you agree to such and any other transfers. Silkbank will retain the information as long as it serves the purpose to safeguard its interest in relation to satisfy legal, regulatory or accounting requirements. The responsibility of maintaining secrecy about your website/app credentials (user name & password) remain with you. 

Furthermore, Silk Bank and our Service Providers maintain strong physical, electronic and procedural controls to protect against unauthorized access to customer information. Our computer systems are protected in the following ways: Computer anti-virus protection. Firewalls and intrusion prevention systems block unauthorized access by individuals or networks. Use of encryption technology, such as Secure Socket Layer (SSL), to protect the transmission of your confidential information. Whenever you login to our Internet banking/Mobile App/ WhatsApp product or schedule an online transaction through our system, the communication is encrypted. We provide secure email through our Internet Banking/Mobile App/ WhatsApp product to help ensure that your communications with us are confidential. We continually monitor technological advances and upgrade our systems to ensure your information remains secure. 

 
Sensitive Data/Information 
 
Silkbank does not seek to collect sensitive personal information (such as information revealing political opinions, religious beliefs, health or other matters) through this website/app unless you voluntarily and knowingly provide us information, such as when you send us an email or complete an application online. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided. The only information required to access our website/app is your user name / password which should be kept confidential at all times and should not be disclosed to anyone. QR based transactions require access to your phone gallery. Our policies require confidential treatment of your personal information. We restrict employee access to your personal information on a “need to know” basis and we take appropriate disciplinary measures to enforce employee privacy and confidentiality responsibilities. 

 
Digital Communications Silkbank reserves the right to monitor all internet/ Mobil App/ WhatsApp communications including web and email traffic into and out of its domain to maintain the security of our systems, transaction recording, staff protection and to prevent / detect crime or unauthorised activities wherever possible. 
 
Contacting You 
You agree that Silkbank can contact you via your telephone, physical address, digital or similar details, to keep you informed about Silkbank products and services or for any other reason. You can also reach out to Silkbank via our contact center (021-111-100-777) or via our email address info@silkbank.com.pk for inquiries, facilitation or for registering complaints. Your correspondence will remain confidential and will not be shared to any external body unless Silkbank has your permission, or is under either a legal obligation or any other duty to do so. 

Beware of Phishing Attempts and Digital Scams  

While email is convenient and has a good business use, it can also be misused by criminals for scams and various other fraudulent purposes. “Phishing emails” are frequently used by criminals to entice the recipient to visit a fraudulent website where they try to convince the recipient to provide personal information, such as ATM card numbers, account numbers, access IDs and passcodes. Some of these fraudulent websites may also be virus laden and can be used to download mal-ware to your computer. Fraudulent websites often look identical to a legitimate site, so it’s important to look very closely at the website address. Below we have listed a few tips to help protect your personal information on the Internet/ Mobile App/ WhatsApp: 

• Always be wary of links in emails/SMS/ WhatApp, especially any links purporting to be from Silk Bank. 
• Please remember that if we send you an email, we will never ask for personal information such as your account number, ATM card number, PIN number, or social security number. 
• Bookmark financial websites and use these bookmarks every time you visit the website. 
• Whenever you enter personal information like your User Name or Password, always look for the lock symbol, or https: in the address bar. Always click on the lock symbol and review the certificate details. 
• Update your Internet browser! Most browsers now offer free anti-phishing tool bars that can help alert you of fraudulent websites. 
• Make sure that your computer/ phone always has up-to-date versions of both anti-spyware and anti-virus software. 

Silkbank reserves the right to amend and update its prevailing Privacy Policy and Data Protection Statement on this website/app. This document is placed for the information purpose and does not create any legal/contractual obligation on Silkbank in any manner whatsoever.